Partner Terms

1. Parties and scope

These Partner Terms govern the listing of specialists (“Partner”, “you”) on intercultural360.com and the delivery of client requests to them. The contract is with:
Intercultural360 – Ivan Prudencio Martinez (sole proprietorship)
Haus Gravener Strasse 139, 40764 Langenfeld, Germany
Email: [email protected]
Further details: Impressum
(“Intercultural 360”, “we”, “us”).

You use the Platform as a partner in your professional capacity, as a business within the meaning of § 14 BGB. Our general Terms of Service also apply to your use of the Platform; where they differ, these Partner Terms take priority. Different or conflicting terms of partners do not apply unless we expressly agree to them in writing.

2. Plans and prices

All prices are in euros and are final prices. As a small business under § 19 UStG (Kleinunternehmerregelung), we do not charge VAT. We take no commission on the fees you charge your clients: clients pay you directly, and you only pay your plan.

3. Registration and verification

• You register through our partner registration form and choose a plan. You must be at least 18 years old and entitled to offer your services.
• We review every profile before it goes live, including your professional qualification or licence where one is required for your field. We may ask for proof and may decline a registration without giving reasons.
• The contract is formed when we confirm your registration by email or activate your profile, whichever happens first. For paid plans, your paid features start once the first payment has been made (or, for Founding Partner, once the free period has started).

4. Billing and payment

• Payments are processed by Stripe (Stripe Payments Europe Ltd.). We never see or store your full card details. Stripe’s own terms apply to the payment itself.
• Plans are charged in advance at the start of each billing period. Annual plans are charged as one payment for the year.
• If a payment fails, we may pause your paid features until the payment is settled. Your account then works like the Basic plan.
• We may change the price of a running Partner plan for future billing periods with at least six weeks’ notice by email. You may then cancel before the change takes effect. The Founding Partner price is not changed (section 5).

5. Term and cancellation; Founding Partner lock-in

• Basic runs for an indefinite period. Either side can end it at any time.
• Monthly plans run for one month and renew automatically by one month at a time. You can cancel at any time, effective at the end of the month you have paid for.
• Annual plans run for an initial term of twelve months and then renew yearly. After the first year you can cancel at any time with one month’s notice, and we refund the prepaid amount for the unused months pro rata.
• Founding Partner: the first six months are free. After that, the plan continues as a monthly plan at €19.99 per month. This price is locked for as long as your Founding Partner plan continues without interruption; it is not increased under section 4. If you cancel, the lock-in ends, and a later plan is charged at the prices then in force. You can cancel during the free period at no cost.
• How to cancel: send an email to [email protected] with the subject “Cancel my partner plan”, or use the cancellation option in your account where available. We confirm your cancellation by email, stating when it takes effect. When a paid plan ends, your profile returns to the Basic plan unless you also ask us to delete it.
• The right of both sides to terminate for good cause (“aus wichtigem Grund”) is not affected.

6. Client requests and lead guarantee

• People relocating send requests through our request form. We route each request to one matching partner, based on specialty, country and route. If no partner is available, our team answers the request. We send you a request brief by email, and paid plans also show your requests in the partner dashboard.
• On the Basic plan you receive up to 2 requests per calendar month. Further requests in that month go to other partners or to our team.
• A qualified request is a genuine request from a person, sent through our form, that matches your specialty and the countries or routes you cover, and contains working contact details. Duplicates, spam, test entries and requests outside your specialty or routes are not qualified requests.
• Lead guarantee (Partner and Founding Partner plans): if you receive fewer than 3 qualified requests in a calendar month, your next month is free. Claim it by email to [email protected]. On an annual plan, we extend your term by one month instead.

7. Your obligations

• Verified qualifications: you only offer services you are qualified and, where required, licensed to provide, and you keep the proof up to date.
• Honest profile: your profile, photo, prices and claims are true and not misleading, and you have the rights to everything you upload.
• Response time: you respond to each request within 48 hours, even if only to say that you cannot help, and you mark the status of your requests in the dashboard.
• Client data: you use the contact details and information in a request only to answer that request. You do not pass them on, add them to marketing lists or contact the person for unrelated purposes.
• Data protection: when you receive a request, you become an independent controller under the GDPR for the data you receive, and you are responsible for processing it lawfully, including informing the client where required.
• You comply with the professional rules and laws that apply to your field, and you are solely responsible for your services, your fees and your contracts with clients.

8. No guarantee of clients

We work to bring you relevant requests, but apart from the lead guarantee in section 6, we do not guarantee a number of requests, that a request leads to a client, or any revenue. Whether a person becomes your client is between you and them.

9. Listing, ranking and badges

Partners are shown mainly according to how well their country, city and specialty match the page and the person’s route. Partners on a paid plan are shown first and receive a “Verified Partner” badge. User ratings may also be displayed. We may edit or shorten profile texts for layout reasons without changing their meaning.

10. Suspension and termination for misuse

If you breach these Partner Terms or the law – for example by misusing client data, giving false information about your qualifications, not responding to requests repeatedly, or harming clients – we may, depending on how serious the breach is, warn you, pause the delivery of requests, hide your profile or terminate the contract. Where reasonable, we give you a chance to explain first. If we terminate for good cause, prepaid fees for the unused period are refunded unless the termination is caused by a serious breach on your part.

11. Liability

• We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), and where we have given a guarantee.
• For slight negligence we are liable only if we breach an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you can regularly rely). In that case our liability is limited to the damage that is typical and foreseeable for this type of contract.
• Otherwise our liability for slight negligence is excluded. For the free Basic plan we are liable only for intent and gross negligence, except for injury to life, body or health.
• These limitations also apply to the personal liability of our staff, representatives and agents.
• We are not responsible for the conduct of people who send requests or for your contracts with them. If third parties make claims against us because you culpably breached these Partner Terms or the law, you indemnify us against those claims and the reasonable costs of defending against them.

12. Changes to these Partner Terms

We may update these Partner Terms, for example when we add features, when the law changes or to clarify wording. We will notify you by email at least six weeks before changes take effect and explain what changes. Changes that affect the main features of your plan or its price require your express consent; the Founding Partner price is never changed this way. You may terminate your plan with effect from the date the changes would take effect.

13. Governing law and final provisions

• These Partner Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
• If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is Langenfeld (Rhineland), Germany.
• If any provision is or becomes invalid, the remaining provisions remain in effect. The statutory provisions apply in place of the invalid provision.
• These Partner Terms are written in English.